A rude Japanese receptionist

OK, I did not see this coming:

ME: Do you speak English? I want to confirm my reservation.
A Japanese receptionist: no.
ME: You don't speak English or you don't want to confirm my reservation?
A Japanese receptionist: that's right.
ME: .....well, I am looking for a little help here. Could you help me out?
A Japanese receptionist: No.

Looks like my trip to Japan does not bode well. Who mystified Japanese women as the most polite and subservient women in Asia? Definitely not women from other East Asian regions.